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Refunds & Returns

Last updated: February 16, 2026

At The Daily Berry, we take pride in the quality of our products. We want every experience to be perfect.

Our Quality Guarantee

If your order arrives damaged, defective, or not as described, we will make it right. This is our promise.

What We Cover

  • Damaged products: Crushed boxes, broken strawberries, or compromised packaging
  • Quality issues: Products that don’t meet our standards upon arrival
  • Incorrect orders: Wrong edition or quantity delivered
  • Temperature concerns: Products that arrive warm or appear unsafe to consume

What We Don’t Cover

  • Change of mind after delivery
  • Dissatisfaction with subjective qualities (e.g., strawberry size within normal variation)
  • Products not refrigerated promptly after delivery
  • Products consumed before a complaint is raised

How to Report an Issue

Time Limit

Please contact us within 2 hours of delivery for quality issues. This ensures we can investigate promptly.

What to Include

  1. Your order number or name
  2. Photos of the issue
  3. Brief description of the problem

Contact

Resolution Options

Depending on the nature of the issue, we may offer:

Replacement

  • A replacement box delivered at the next available window
  • Priority scheduling for urgent occasions

Full Refund

  • Credited to your original payment method
  • Processed within 5 business days

Partial Credit

  • For minor issues that don’t warrant full replacement
  • Applied to your next order

Cancellations

Before Preparation

Orders can be cancelled for a full refund if we have not yet begun preparing your order. Contact us immediately.

After Preparation

Once your order is being prepared, cancellation is not possible due to the perishable nature of our products.

Failed Deliveries

If delivery fails due to incorrect address provided by you, we cannot offer a refund. A redelivery fee of £5 will apply.

Payment

  • Payment is collected upon delivery
  • We accept card and cash
  • No advance payment required for standard orders
  • Concierge orders may require deposit

Contact Us

For any questions about refunds or returns:

We’re committed to resolving any issues to your complete satisfaction.